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CASE STUDY

PERSONAL ESTATE AGENT

Chris Durrant, Personal Estate Agent and member of eXp UK network.

personal estate agent using Rello's sales progression app and services to satisfy home buyers in the UK | Image: Young home buyers embrace after completing their home purchase.
Personal estate agents finding success with Rello's sales progression app and services | Image: UK estate agent Chris Durant in white shirt and tie

CHRIS DURRANT

eXp UK agent
“Traditional estate agents focus only on their part of the chain. Rello’s portal enables my customers see the whole chain. Rello helps me look after my clients better."

BACKGROUND

Chris Durrant has been an estate agent for 18 years, initially in branch and for the past 3 years as a private estate agent with the eXp UK group. He’s used Rello since 2022 and is delighted with Rello’s service.

 

PROBLEM

Chris needed to free up extra time whilst maintaining great service. 

Sales progression is necessary, but it takes time away from other important tasks such as supporting existing clients and finding new ones. Great service is critical to estate agents, and even more challenging to maintain when you only have yourself to rely upon. 

Chris sought a partner who could help him free up time and enhance his service.

SOLUTION

Rello’s Move Progression Service is the perfect blend of people and technology.

Rello helps you:

✔️ Save time and money

✔️ Win more instructions

✔️ Increase your completion rate

Technology

Using the Rello portal, all parties see a live view of the whole chain with accurate & detailed progress of each property involved.

People

It’s not just technology though, there’s real experienced agency people behind it, committed to ‘pushing’ your sales through to completion, as quickly as possible.

Rello also works closely with a network of conveyancing solicitors who are aligned with Rello’s portal and service, optimising response times and, if used, enabling you to provide move progression for free!

RESULTS

 “Since partnering with Rello they’ve freed me from routine admin, and reduced chain queries.”

 

“I’ve also reduced my offer to exchange time from 12 to 10 weeks!”

Embrace Efficiency, Embrace Success

Add Rello to your sales toolkit to stand out from the competition.